Last Updated: 9 July 2026

1. Introduction

iGolf Tours (“iGolf Tours”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa and other applicable laws.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, use our golf tour booking and arrangement services, submit a booking request via the Book Your Courses page, use the contact form on the Contact Us page, or otherwise interact with us.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are (Responsible Party under POPIA)

Responsible Party: iGolf Tours (trading as iGolf Tours South Africa) Business Description: Provider of golf tour booking, tee time arrangements, and custom golf experiences in the Garden Route and Eastern Cape regions of South Africa. Email: info@igolf-tours.com Physical / Registered Address: [PLACEHOLDER: Insert full physical and registered address, e.g. “Suite [X], [Building Name], [Street Address], George, 6529, Western Cape, South Africa”] Information Officer / Contact Person for Privacy Matters: [PLACEHOLDER: e.g. Anton Prinsloo (Operations Manager) or Deidre Prinsloo (Accounts Manager) or designated Information Officer – update with correct name and title] Privacy / Data Subject Requests Email: info@igolf-tours.com (or privacy@igolf-tours.com once set up)

3. Personal Information We Collect

We collect only the personal information that is necessary for the purposes described in this Policy. This includes:

• Identity & Contact Details — Full name, email address, telephone / mobile number (including WhatsApp), and any other contact information you provide.
• Booking & Service Information (collected primarily via the Book Your Courses page) — Preferred dates / travel period, number of golfers, selected golf courses or packages (e.g. Fancourt, Pinnacle Point, Kingswood, Simola, Pezula, etc.), group details, special requests (dietary, accessibility, transfers, accommodation, additional activities such as wine tasting or wildlife experiences), and any other information you submit to customise your golf tour.
• Payment-Related Information — Billing address and limited payment confirmation details. We use secure third-party payment processing services and do not store your full credit/debit card numbers or sensitive payment data on our own systems.
• Technical & Usage Data — IP address, browser type/version, device information, pages visited, time spent on site, and other analytics data collected via cookies and similar technologies.
• Communications Data — Information you provide when using the Contact Us form, sending emails, providing feedback, or requesting support.
• Other Information — Any additional details you voluntarily provide (e.g. names of other golfers in your group — you confirm you have authority/consent to share their information) or that we receive from third parties (e.g. golf course confirmations) where lawful.

We do not intentionally collect special personal information (sensitive data under POPIA) unless strictly necessary for your booking (e.g. medical/dietary requirements) and with your explicit consent or legal justification.

4. How We Collect Your Personal Information

• Directly from you — When you complete and submit forms on our website (especially the booking form on /book-courses/ and contact form on /contact-us/), email us, or communicate with us.
• Automatically — Through cookies, server logs, and analytics tools while you browse the Site.
• From third parties — Golf courses/venues, payment processors, or service providers assisting with your booking (with appropriate safeguards).

5. Legal Bases and Purposes for Processing (POPIA Compliance)

We process your personal information only for legitimate, specified, and compatible purposes and rely on the following legal grounds under POPIA:

• Performance of a contract — To process and fulfil your golf tour booking, arrange tee times, carts, club hire, payments, and deliver the services you request.
• Legitimate interest — To improve our website and services, provide customer support, prevent fraud, and ensure site security and functionality.
• Consent — For direct marketing communications (newsletters, special offers, new course announcements) — you can withdraw consent at any time.
• Legal obligation — To comply with tax, accounting, and other legal record-keeping requirements (e.g. SARS).

We will not use your information for incompatible purposes without further notice or consent where required.

6. Sharing and Disclosure of Personal Information

We may share your personal information with the following categories of recipients (all bound by confidentiality and POPIA-compliant agreements where applicable):

• Golf courses, estates, and venues (for tee time reservations and coordination).
• Secure third-party payment processors and financial institutions.
• IT, hosting, email/SMS, analytics, and website maintenance service providers.
• Professional advisors (accountants, attorneys) where necessary.
• Law enforcement or regulatory authorities when legally required.

We do not sell your personal information.

Cross-Border Transfers Some service providers (e.g. certain cloud, analytics, or payment tools) may be located outside South Africa. Where personal information is transferred internationally, we take reasonable steps to ensure adequate protection (standard contractual clauses, consent, or other lawful mechanisms under POPIA).

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies for:

• Essential site functionality and security.
• Analytics and performance improvement (e.g. Google Analytics or equivalent).
• Remembering user preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect the booking process or site experience. For more detail, refer to our separate Cookie Policy (or expand this section if preferred).

8. Data Retention

We retain personal information only as long as necessary for the purposes collected or as required by law:

• Booking, transaction, and financial records: Typically 5–7 years to meet tax, accounting, and legal obligations.
• Marketing data: Until you unsubscribe or withdraw consent.
• General inquiries: For the period required to respond and any legitimate follow-up.
• Technical logs: Short periods for security and analytics purposes (anonymised where possible).

Data is then securely deleted or anonymised.

9. Security Safeguards

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, damage, or disclosure. These include SSL/TLS encryption in transit, secure hosting, access controls, and use of reputable service providers. While we strive for strong protection, no system is completely immune to risk. In the event of a qualifying data breach, we will notify affected individuals and the Information Regulator as required by POPIA.

10. Your Rights under POPIA

You have the following rights as a data subject (subject to POPIA limitations):

• Right to access your personal information.
• Right to request correction or updating of inaccurate information.
• Right to request deletion/destruction (where legally permissible).
• Right to object to processing (especially for direct marketing).
• Right to withdraw consent (where processing is consent-based).
• Right to lodge a complaint with us and, if unresolved, with the Information Regulator (IR@justice.gov.za or www.justice.gov.za/inforeg).

To exercise your rights, contact us using the details in Section 2. We will respond within the timeframes required by POPIA and may request identity verification.

11. Direct Marketing

We only send marketing communications (email, SMS, WhatsApp) where you have given consent or where a soft opt-in applies for existing customers in relation to similar services. Every marketing message includes an easy unsubscribe option, which we honour promptly.

12. Links to Third-Party Sites

Our website may contain links to golf course websites or other third parties. We are not responsible for their privacy practices. Please review their policies separately.

13. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18 without verifiable parental/guardian consent. If you believe we have collected such information, please contact us immediately.

14. Changes to This Privacy Policy

We may update this Policy from time to time. The “Last Updated” date at the top reflects the current version. Material changes will be communicated via the website, email (where we hold your details), or other appropriate means. Continued use of the Site after changes constitutes acceptance of the updated Policy.

15. Contact Us & Complaints

For questions about this Privacy Policy, to exercise your rights, or to lodge a complaint:

• Email: info@igolf-tours.com
• Contact Form: https://igolf-tours.com/contact-us/

We are committed to handling your request fairly and in accordance with POPIA. If you are not satisfied with our response, you may escalate to the Information Regulator of South Africa.